A previous client had 14 data entry operators, each person did things “their way” and the result was a very unstable system that caused the records department to be distrusted by the rest of the organisation.

Redgum built a system that dramatically improved the time it took to process requests and ensured consistency. The result was the department became the trusted source of information that other departments came to for assistance.

The CEO of a previous client turned up for work at 5am every morning in order to plan the schedules and assign work for the day.

Redgum developed a long-range planning tool that enabled 80% of the planning to be done weeks ahead of time, and the 20% of daily change could be done at 7 or 8am from home or on the train.

In the newsprint industry everyone is engaged in the process of building daily newspapers. The problem was nobody knew what the product looked like until a few hours before it needed to go to press, this caused a lot of arguments and distrust between departments.

Redgum built a digital twin that showed the page plan months ahead and automatically adjusted the newspaper as each department contributed their part to the overall picture. This central reference point and instant feedback loop ensured that everyone remained on the same page and in some publishers caused the creation of a central “edition control” department that was able to co-ordinate and troubleshoot issues far earlier.

A manufacturing client had a specific issue where only 2 people in the business knew how to do the calculations to ensure they were profitable on each job.

Redgum developed a tool that ensured everyone in the business could answer 6 key questions and the calculations would be done for them. This freed up the key people and expanded their capability to safely take on more work.

A client had 3 primary systems that handled CRM, ERP and Accounts. These systems talked for basic interchange but didn’t really cover the range of business processes that the organisation needed. The result was that staff spent a lot of time extracting data to spreadsheets, changing the data and then either using the spreadsheet to report or importing the modified data into another system.

Redgum integrated to all 3 systems drawing on the data as required, it then built a range of small tools that filled the “gaps” in the processes. The automation then captured a more complete picture of their customers and provided a specific “customer portal” experience that allowed their customers to answer many of their own queries and interact in a controlled manner with the appropriate staff.

A client had a single spreadsheet they used that contained all their pricing, timing and resourcing data. Over time this sheet had grown and changed, it had become a central point for several departments, however the volume of data had grown so much and new copies of the spreadsheet were appearing. Changes and updates to one copy weren’t updated in the other and the problem was getting out of control.

Redgum translated the core data, calculations and processes from the spreadsheet into an App that enabled more staff to work with the solution.

One customer had built an internal custom solution using MS Access, it uplifted their operation but the more features they put in the more problems it caused. Then the developer got another job and nobody in the organisation could pick up and continue the work.

Redgum worked with the client to keep the original MS Access system running while planning a new cloud solution that would replace and extend the capabilities of the original.

A previous client in the medical device market had a team of service technicians spread all over Australia. They had a lot of trouble finding the most appropriate people closest to an issue.

Redgum built a phone App for the technicians and a web platform for the coordination staff. This allowed new jobs to be entered, assigned, tracked and reported on automatically, freeing up the core staff and making it much easier for technicians to report in, request materials and get support.